July 02, 2003

Poopy-head airline

So, my mom's not coming to visit.

Sorry to keep you on hold for so long, Mrs. Mojgani. I've checked into it, and it looks like the return half of your ticket would best be used as tinder for a campfire. Yes, I know we call it a one-year open ticket, and that you flew here in August of last year. But, as it turns out, the return half can't be used in July or August. So, it's more of a 10-month open ticket. Excuse me, an expired 10-month open ticket.

There is that problem of no one having informed you of that when you bought the ticket, but you'll just have to suck it up and buy another ticket if you'd like to get back to the States.

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Okay, Mrs. Mojgani. Yes, I know you've called our offices 300 times over the past 48 hours, and that people keep giving you different answers. But here's our final offer - take it or leave it. You pay us an extra $100, on top of what you paid for the roundtrip ticket originally, and we'll let you use the ticket. But you may not make any changes to the route, and you have to leave China in a week. Yes, we know you have several hundred dollars in vouchers with our airline, due to our having bumped you last year. Yes, we know there's the possibility we may choose to reroute you at whim. Yes, we know it would be much more convenient for you to fly out of Beijing, but you'll just have to get yourself to Hong Kong since that's where you flew into last summer. I'm sorry, were you under the impression that our goal is to make things convenient for you?

But I'm excited for the rest of my family, since they'll now be reunited a week from tonight.

Posted by Shokufeh at July 2, 2003 10:19 AM
Comments

Quite a sense of humor!!
I guess one has to laugh, otherwise one would cry from sheer frustration.

Posted by: Pop at July 2, 2003 05:30 PM